Contact & Grievance Redressal

Reach Us

We're a small, owner-run business and we genuinely care about every customer. For any question, concern, or complaint:

• Email: store@dronagiriherbal.in
• WhatsApp / Phone: +91 94290 29840
• Business hours: Monday–Saturday, 10 AM – 6 PM IST
• Registered Office: Ahmedabad, Gujarat, India

Grievance Officer

In compliance with the Consumer Protection Act, 2019 and the IT Act, 2000:

• Name: Sarita Modha
• Designation: Proprietor & Grievance Officer
• Email: store@dronagiriherbal.in
• Phone: +91 94290 29840

How We Handle Complaints

1. Contact us with your order number and details of the issue.
2. We acknowledge every complaint within 48 hours.
3. We aim to resolve all complaints within 15 days.
4. If your issue involves a refund or replacement, we follow our Refund & Return Policy.

Consumer Redressal

If you are not satisfied with our resolution, you may approach the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.